Shipping, Cancellation & Refund Policy
- Effective Date: 20 August 2026
This policy applies to purchases made through www.ayurkalpawellness.com.
1. ORDER PROCESSING
Orders are generally processed after successful payment and order confirmation.
Processing time may vary depending on product availability, order volume, weekends and public holidays.
If an item is temporarily unavailable, we may contact the customer regarding the order.
2. SHIPPING
Orders are delivered through third-party courier and logistics partners.
Delivery timelines depend on:
– Delivery location
– Courier availability
– Weather
– Public holidays
– Regional restrictions
– Unforeseen logistical circumstances
The estimated delivery period displayed during checkout or communicated after purchase is an estimate and not an absolute guarantee.
3. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate delivery address, mobile number and PIN code.
AyurKalpa will not be responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.
Additional shipping charges may apply for re-dispatch where permitted.
4. DAMAGED OR WRONG PRODUCTS
If you receive a product that is:
– Damaged during delivery
– Incorrect
– Missing from the order
Please contact us as soon as reasonably possible after delivery.
Please provide:
– Order number
– Photographs of the package
– Photographs of the product
– Description of the issue
– Unboxing video, where available
We may investigate the issue with our logistics partner before approving replacement or refund.
5. RETURN OF PRODUCTS
For hygiene and safety reasons, opened or used personal-care products may generally not be eligible for return unless the product is defective, damaged or incorrectly supplied. Products approved for return must be returned in the condition specified by AyurKalpa.
6. ORDER CANCELLATION
Cancellation requests should be sent to: ayurkalpasocial@gmail.com
Cancellation may be possible only before the order has been dispatched.
Once an order has been shipped, cancellation may no longer be possible.
7. REFUNDS
Where a refund is approved, the refund will generally be processed through the original payment method or another appropriate method. The time taken for the amount to reflect in the customer’s account may depend on the payment provider or banking institution.
8. NON-DELIVERY
If a package is returned to us because of:
– Incorrect address
– Incorrect PIN code
– Customer unavailable
– Refusal to accept delivery
– Repeated failed delivery attempts
We may contact the customer regarding re-shipment. Additional shipping charges may apply where appropriate.
9. EXCHANGE
Exchange or replacement may be considered for products that arrive damaged, defective or incorrect, subject to verification.
10. REFUND EXCLUSIONS
Refunds may not be available for:
– Change of mind after using a product
– Products damaged through customer misuse
– Products returned without prior approval
– Incorrect address provided by the customer
– Products damaged after delivery through improper storage or handling
Nothing in this policy limits any consumer rights available under applicable law.
11. CONTACT
AyurKalpa – Hrudayantar Wellness Private Limited.
Sai Avishkar Society, DSK Road, Dhayari, Pune, Maharashtra, India
Email: ayurkalpasocial@gmail.com
Phone: +91 98814 34286
Last Updated: 20 August 2026
